What Led to the Development of Knowledge- Centered Support? Why Do You Need Knowledge- Centered Support? What Are the Benefits of Knowledge- Centered Support? How Does KCS Align with ITSM? Unit 2: The Knowledge- Centered Support Model. Understanding KCS The KCS Process. Unit 3: Aligning Knowledge- Centered Support with the Business. Training, Entrepreneurship, Consultancy. Profile of Recent Training and Consultancy Projects. Click here for Client List. Aligning Business Goals and Objectives Providing Value with KCS KCS Return on Investment. Unit 4: Content Vitality. What Is Content Vitality? The Content Standard The Content Migration Process Knowledge Monitoring. Unit 5: Knowledge- Centered Support Roles and Responsibilities.
Who Are the Typical Players in KCS? What Is the KCS Competency Model? Defining Roles and Competencies. Unit 6: The Knowledge- Centered Support Workflow. What Is Workflow? What Is Structured Problem Solving? Workflow and Technology Process Integration. Unit 7: Performance Assessment. The KCS Competency Model Performance Assessment Rewards and Recognition Feedback and Reputation Model. Unit 8: Leadership and Motivation. Veterinary Technician Training Checklist - Everything you need to know about vet technician training, including schools, requirements and certificatio. Member Price: $1,595 Where is the Basketball Hall of Fame? The Basketball Hall of Fame, or Naismith Memorial Basketball Hall of Fame is located in Springfield Massachusetts. Leadership Motivation Defining Purpose Promoting Teamwork. Unit 9: Communication. Communication Key Messaging and Elevator Pitches Handling Questions and Objections Delivery Options. Unit 1. 0: Technology. Functional Requirements KCS Verified. Unit 1. 1: The KCS Adoption Roadmap. The KCS Adoption Program Adoption Roles Implementation Strategy Investment In People, Process, and Technology Critical Success Factors. Member Price: $1,5. Using web conferencing software and an audio bridge, students interact with the instructor without ever leaving their desk. Minimize the impact on your daily schedule by only training eight hours a day for three days. Learn only what you need to with targeted, topic- specific courses. Ask questions and interact with the instructor. Member Price: $1,5. Maintain adequate coverage in your support center by staggering training dates. Focus on learning by being out of the office. Structured discussions facilitate networking and learning from real- world experiences. To learn more about public classroom training, contact an account manager or call 1. View the Public Classroom FAQs. HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands. Control class size and pick training dates that accommodate your business schedule. Focus on your organization’s key issues and pain points. With groups of eight or more, this option is often more cost effective. To learn more about this program, contact an account manager or call 1. HDI can certify your in- house instructor to deliver HDI courses to your staff. Purchase student kits, which include official HDI courseware and a certification exam, when training is scheduled. This program is ideal for companies training more than 5. HDI training and certification in their new- hire programs. Learning is facilitated by someone who knows your business intimately. Your instructor can customize specific areas (e. Your company controls the training schedule. To learn more about this program, contact an account manager or call 1. Oct 3. 0, 2. 01. 6 - . Nov 0. 1, 2. 01. 6Las Vegas, NVKCS Principles. Price: $1,6. 95. 0. Member price: $1,5. Nov 1. 6, 2. 01. 6 - . Nov 1. 8, 2. 01. 6Chicago, ILKCS Principles. Price: $1,6. 95. 0. Member price: $1,5. Nov 2. 8, 2. 01. 6 - . Nov 3. 0, 2. 01. 6Toronto, ONKCS Principles. On or before Oct 1. Price: $1,5. 95. 0. Member price: $1,4. After Oct 1. 8, 2. Price: $1,6. 95. 0. Member price: $1,5. Dec 1. 9, 2. 01. 6 - . Dec 2. 1, 2. 01. 6HDI, Virtual Classroom. KCS Principles. On or before Nov 0. Price: $1,5. 95. 0. Member price: $1,4. After Nov 0. 8, 2. Price: $1,6. 95. 0. Member price: $1,5. Jan 2. 3, 2. 01. 7 - . Jan 2. 5, 2. 01. 7HDI, Virtual Classroom. KCS Principles. On or before Nov 2. Price: $1,5. 95. 0. Member price: $1,4. After Nov 2. 9, 2. Price: $1,6. 95. 0. Member price: $1,5. Jan 2. 4, 2. 01. 7 - . Jan 2. 6, 2. 01. 7Denver, COKCS Principles. On or before Nov 3. Price: $1,5. 95. 0. Member price: $1,4. After Nov 3. 0, 2. Price: $1,6. 95. 0. Member price: $1,5. Mar 2. 2, 2. 01. 7 - . Mar 2. 4, 2. 01. 7Dallas, TXKCS Principles. On or before Jan 2. Price: $1,5. 95. 0. Member price: $1,4. After Jan 2. 6, 2. Price: $1,6. 95. 0. Member price: $1,5. Mar 2. 8, 2. 01. 7 - . Mar 3. 0, 2. 01. 7HDI, Virtual Classroom. KCS Principles. On or before Jan 3. Price: $1,5. 95. 0. Member price: $1,4. After Jan 3. 1, 2. Price: $1,6. 95. 0. Member price: $1,5. Mar 2. 9, 2. 01. 7 - . Mar 3. 1, 2. 01. 7Phoenix, AZKCS Principles. On or before Feb 0. Price: $1,5. 95. 0. Member price: $1,4. After Feb 0. 1, 2. Price: $1,6. 95. 0. Member price: $1,5. HDI offers courses in cities throughout North America. Don’t see a class near you. Contact your. Account Manager. HDI Partner. to discuss your needs. It may also be purchased separately. The exam must be completed within 1. The certification exam is based on the KCS Principles Certification Standard and is delivered online through the HDI Learning Center. Each exam consists of 6. A minimum score of 8. Individuals who achieve the passing score will receive a certificate from HDI acknowledging their accomplishment and a credentialing logo that may be added to signature blocks and business cards. Our courses are developed from the certification standards and are designed to assist a student in preparing for an HDI certification exam. They reinforce the core concepts of the certification standards and provide skills- building opportunities for the attendees. Exam Weighting. The certification exam is randomly generated from a pool of pre- authorized exam questions. As a result, each certification exam is different. The questions have been classified by the categories of the HDI Standard. The certification exam is designed to test the candidate’s knowledge in each category. The number of questions presented from each category is based on the certification weighting. When the time available to study prior to taking a certification exam is limited, consider the certification weighting and review the categories with the highest allocations. The following table represents the weighting for each of the standards categories within the certification exam. This information is provided to help you focus as you prepare for the exam. Background 5 %KCS Practices 3. ITIL 5 %Content Health. Process Integration. Performance Assessment. Leadership & Communication. Adoption Roadmap. Exam Extensions. Add To Cart. A 2. 8- day extension is available for an online exam for a fee of $5. Exam Retakes. Add To Cart. Exam retakes can be purchased for a fee of $9. Exam Insurance. Add To Cart. Exam insurance now available. Add to Cart. Standard. Price. $2. 9. 0. 0. HDI Standards are developed by the International Certification Standards Committee to define the knowledge an individual is expected to comprehend in a specific role. HDI certification exams are based on the standard. The standard can be used as a self- study tool for individuals preparing to take a certification exam. If you are a member, you may download the standard or you can purchase the KCS Principles Certification Standard for $2. Add to Cart. Practice Test. Member Price. $6. Once you complete a practice test, a report is provided that lists the questions missed and what competency within the HDI Standard you should review. Each practice test is 3. You may take multiple tests. Each practice test is randomly generated from a pool of test questions. View the Practice Tests FAQs.
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